Commercial Cleaning FAQs

Answers to what facilities managers ask us most, grouped by service. If your question is not here, call or email and our team will answer it.

General questions

What areas do you serve?

We serve commercial facilities across Baton Rouge and South Louisiana, including Baker, Zachary, Central, Denham Springs, Walker, Gonzales, Prairieville, Port Allen and Plaquemine. Clients include offices, schools, banks, gyms, daycares, medical offices, places of worship, auto dealerships and government facilities.

Are you insured and certified?

Yes. Divine is an SBA-Certified Women-Owned Small Business (WOSB) and Economically Disadvantaged Women-Owned Small Business (EDWOSB), and we carry General Liability, Workers' Compensation, and Commercial Auto insurance. A current Certificate of Insurance is available on request.

How quickly can you start?

For most buildings we can walk the facility within a few days of your call, and provide a customized cleaning plan and proposal shortly after. Start dates depend on crew availability and the access arrangements your building requires.

Contract Cleaning

See the contract cleaning service →
How much does commercial cleaning cost in Baton Rouge?

Commercial cleaning pricing varies based on factors such as facility size, service frequency, flooring, restrooms, building use, and overall cleaning needs. We start with a walkthrough so we can understand your facility and provide an accurate, customized quote.

How often should a commercial building be cleaned?

It depends on how your facility is used. Many offices are cleaned two to five times a week, while high-traffic facilities, medical offices and childcare centers often need daily service. We recommend a schedule during your walkthrough.

Do you work after hours?

Yes. Most commercial cleaning is performed after hours, and we schedule around your operations: evenings, overnight or weekends.

What is the difference between janitorial and commercial cleaning?

They overlap. Janitorial usually means the recurring maintenance work, such as trash, restrooms, floors and dusting, on a regular schedule. Commercial cleaning is the broader category, covering that plus periodic work like floor stripping and waxing, carpet extraction and post-construction cleanup. Most buildings need both under one contract.

Are you certified?

Yes. Divine is an SBA-Certified Women-Owned Small Business (WOSB) and Economically Disadvantaged Women-Owned Small Business (EDWOSB), and is registered in SAM.gov. You can verify our certifications in the SBA Small Business Search.

Hard Surface Floor Care

See the hard surface floor care service →
How is floor care priced?

Every facility is different. We evaluate your floors and service needs before providing a customized quote.

How often should a commercial floor be stripped and waxed?

It depends on the type of flooring, how much traffic it gets and how it is cared for between services. We look at your floors and recommend a schedule that keeps them looking their best.

What is the difference between stripping and a scrub and recoat?

Stripping removes the old finish completely and applies a fresh one. A scrub and recoat refreshes the top layers when the floor is still in good shape. We recommend the option your floors need.

How long does the floor need to stay closed?

It depends on the size of the area and the service. We schedule floor work after hours or by area so your facility can keep running.

Do you work on terrazzo and polished concrete?

Yes. We care for a range of commercial hard surfaces, including terrazzo, polished concrete, VCT and tile.

Cleaning, Sanitizing & Disinfection

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What is the difference between cleaning, sanitizing and disinfecting?

Cleaning removes soil. Sanitizing reduces bacteria to a safe level. Disinfecting kills a specified list of organisms on the label. They are three different outcomes, and disinfectant applied over soil does not achieve the third one.

What disinfectants do you use?

EPA-registered disinfectants are available upon request, and our staff use cleaning and disinfecting products according to the manufacturer's label directions. Product information is available on request.

Can you disinfect a medical or dental office?

Yes. Medical and dental offices need careful attention to high-touch and patient areas. We plan the cleaning around your facility, and EPA-registered disinfectants are available upon request.

Commercial Carpet & Steam Cleaning

See the commercial carpet & steam cleaning service →
How much does commercial carpet cleaning cost in Baton Rouge?

Pricing depends on the size of the area, the condition of the carpet and how much traffic it gets. We look at the space first, then provide an accurate, customized quote.

How often should commercial carpet be cleaned?

Most commercial carpet benefits from professional cleaning every six to twelve months, with entrances and high-traffic areas cleaned more often.

How long does carpet take to dry?

Drying time depends on the carpet, humidity and airflow. We schedule the work around your hours so your space is ready when you open.

Will cleaning remove every stain?

Professional cleaning removes most dirt and many spots, but some stains are permanent. We will let you know what to expect before we start.

Is steam cleaning the same as hot water extraction?

Yes. In commercial cleaning, steam cleaning usually refers to hot water extraction, a professional method that removes embedded dirt from carpet.

Deep Cleaning

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What is the difference between deep cleaning and regular janitorial?

Regular janitorial service keeps your facility clean day to day. A deep clean is a more detailed, top-to-bottom cleaning that reaches areas routine service does not, such as vents, baseboards and built-up areas.

How much does a commercial deep clean cost?

Deep cleaning is quoted as a project, based on the size and condition of your facility. We start with a walkthrough so we can provide an accurate, customized quote.

How long does a deep clean take?

It depends on the size and condition of the space. Some projects take a single visit and others take several days. We schedule the work so your facility can keep operating.

Do you deep clean before a move-in or after a move-out?

Yes. Move-in and move-out cleaning is one of the most common reasons to schedule a deep clean, and an empty space is the easiest time to reach everything.

Do we need a deep clean before starting a contract?

Often, yes. A deep clean gives your facility a fresh start before recurring service begins. We will let you know during the walkthrough if we recommend one.

General Cleaning

See the general cleaning service →
What is included in general commercial cleaning?

General cleaning typically includes trash removal, restrooms, break rooms, floors, glass and high-touch areas, on a schedule agreed with you during the walkthrough.

How is general cleaning different from contract cleaning?

General cleaning describes the work itself. Contract cleaning describes how it is bought: a recurring agreement with a defined scope and schedule. Most buildings that need general cleaning end up on a contract because consistency is the point.

How often should our office be cleaned?

It depends on headcount, foot traffic and whether you have public restrooms. A small professional office may be fine two or three nights a week. A clinic or a building with heavy public traffic usually needs nightly service.

Do you bring your own supplies and equipment?

Yes. We provide our own supplies and equipment, or we can use products you already stock if you prefer.

Can you clean outside business hours?

Yes. Daytime, after-hours, and weekend service options are available based on facility and service needs.

Pressure Washing

See the pressure washing service →
What does ground level pressure washing mean?

It means surfaces we can reach from the ground, such as sidewalks, walkways, entrances, dumpster pads and storefronts.

Will pressure washing damage our building?

Not when it is done correctly. We clean each surface with care so your property is protected.

Can you clean siding, stucco and painted surfaces?

Yes. Siding, stucco and painted surfaces are cleaned with a gentler approach so they are not damaged.

How often should commercial exteriors be washed?

Most entrances and walkways benefit from cleaning once or twice a year, and high-traffic areas and dumpster pads more often. Louisiana humidity can bring staining back quickly.

Do you clean dumpster pads and grease stains?

Yes. We clean dumpster pads and drive-through areas, including grease and buildup.

Window Cleaning

See the window cleaning service →
Do you clean high-rise or upper-floor windows?

No. We clean interior glass and exterior glass that can be reached from the ground.

How often should commercial windows be cleaned?

Entry doors and storefronts often need monthly cleaning or more, while general office windows are commonly cleaned quarterly. We will recommend a schedule that fits your facility.

Why do our windows streak after cleaning?

Streaks usually come from dirty frames and sills or hard water. Our service includes frames and sills for a clear, finished look.

Can you remove hard water stains?

Some hard water stains can be removed, but deposits that have etched the glass are permanent. We will let you know what to expect before we start.

Do you clean the window frames and sills too?

Yes. Frames and sills are included, so your windows look clean and finished.

Supplemental Staffing & Cleaning Support

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What is supplemental staffing and cleaning support?

We provide trained, experienced, and supervised cleaning staff to support your facility during absences, staffing gaps, special projects or busy periods. Our team is supervised by Divine.

How is this different from a staffing agency?

Our team members are trained and supervised by Divine and follow your facility's standards, so you get professional cleaning support rather than people you have to manage.

Can you cover a single shift or short-term absence?

Yes. We can provide support for a single shift, a few weeks, a busy season, or on an ongoing basis.

Are your staff insured and background checked?

Divine carries General Liability, Workers' Compensation, and Commercial Auto insurance, and we can provide a current Certificate of Insurance on request. Background checks are completed when a specific client, facility, project, or contract requires them. If your building has screening requirements, tell us during the walkthrough and we will confirm how we meet them.

Will your crew follow our existing procedures?

Yes. Our team follows your facility's standards and expectations.